For integrators and deployed projects: tickets, training, downloads, developer docs and remote-ops references. The entries below map to the PurePoint Smart engineering support system; software and PMS integration is implemented by integrators.
Submit service ticket
Fault reporting, remote debugging and on-site support — response within 1–3 business days.
Training
On-site and remote training for integrators and hotel engineering teams.
After-sales service
Warranty, spare parts and remote troubleshooting for deployed projects.
FAQ
Common questions on selection, installation, protocols and OEM partnership.
Downloads
Installation manuals, configuration tools and solution briefs.
Hardware topology · wiring diagrams
Network topology and per-room wiring reference diagrams.
Installation videos
Panel installation, RCU wiring and commissioning videos.
Developer API
REST endpoints, authentication and device model documentation.
Hardware protocol · SDK reference
RS485, Modbus, ZigBee and gateway protocol documentation.
Script knowledge base
Scene scripts, logic examples and integration snippets.
Remote operations reference
Overview of optional cloud monitoring and remote-ops integration.
